FAQ / SHIPPING & RETURNS
- Minimum opening order: $150.00
- Minimum reorder: $100.00
- There is a $5.00 service charge for any order not meeting the above requirement.
- First orders are COD cashier's check or Visa / MasterCard credit cards only. All net terms are granted upon approval by our credit department.
- Any claims for shortage or other errors must be made to C&K Import Designs within 10 days of receiving your shipment.
- Any claims for damaged merchandise should be reported immediately to the delivering carrier. You need to save the carton and damaged items for inspection if necessary. The freight carrier is responsible for the merchandise damaged during transit.
- Merchandise returned or refused will be subject to a 20% restocking fee and shipping charges. Credit will not be applied back to your account until merchandise is received and inspected.
- Backorders under $30.00 will be cancelled.
- Freight charges are prepaid and added to your invoice. All prices are FOB Montclair, CA and subject to change without notice.
- We accept Visa, Master Card.
- We do special orders, please inquire directly with us for more details.
- You can open an account with us in the “ORDER INFORMATION” section of this website.
- Best way to get quick service and customer support is to contact our sales representative in the “CONTACT US” section of this website.
- Any questions or concerns, please call our Customer Service Department at 909-625-8899, and we will be happy to assist you.